Hi everyone,

Well, 2016 was a difficult year for me. The good was my startup has been blossoming ($17 million seed round), the bad... first, my startup took way longer and way more time, secondly and more importantly, my family have been having to handle a serious family health issue which has been ongoing for months.

This has left me with no time for anything, not even time-off or vacations. But, life is settling finally.

I really want to thank everyone for your support and patience. Things will get back on track in 2017 and I'll be responsive now with email and forums.

I've always prided myself on customer service and I know I've failed you all the last many months. You didn't deserve it. Again, much appreciation to you all.

Best,

Chris

Chris:

I'm sure I speak for everybody when I say we're so sorry to hear about the health issues. We wish your family the best of luck and medical science for improved health.

Congratulations on the startup success!

Thanks so much for checking in and bringing us up to date. It goes a long way to reassure your faithful client base!

Welcome back Chris, if we can help in any way, let us know! Thanks for reaching out with an update and I'm looking forward to great conversations with yourself and others on the forums. Wishing you all the best in 2017 and ahead!

I, too echo the comments above and hope that 2017 is better for you and your family and in congratulating you on the startup success.

Thanks for letting us know that you are still committed to Axtime as it is the best product out there!

I absolutely echo the above. Welcome back to some normalcy!

Sorry to hear about the health issues you've been going through with your family, I'm glad your startup is doing well!

I am glad that things are settling a bit for you @chris Bummer about the issues, great news on your startup!

Ditto the sentiments above. Health and Family over-ride everything else!

And we are super glad the product is staying relevant, I was not looking forward to switching.

DaveW

Ditto all the above. Sad to hear about health issues, but glad you are getting back in the saddle.

likewise its good to have you back. looking forward to what the next generation of the software brings

It's the end of season and nothing's happened.

I'm retiring as timing chief. Should I have the replacement chiefs move to another software or are things really going to get better?

Personally, as long as the system continues to run, I plan to keep using it. If something breaks to the point of unusability or major inconvenience, then I'll switch.

Right now, AXti.me is like a great but aging daily driver. It's getting old and parts are hard to find, but it's running mostly fine except a few of the little options. I'll keep driving it until it throws a rod or the clutch gives up.

I've been playing tag with Chris to try and find out his plans going forward and ways I might be able to help keep axtime alive. I'm with Duke in that axtime works great for my club, so as long as the cloud results keep working I see no reason to move. Hopefully I'll get connected with Chris to find out what he's planning.

Phew. I get nervous when the forum goes down. Glad it's back up.

Chris is still alive! Had a phone chat with him tonight. Here's the short version: His startup has consumed all his time, but he hasn't forgotten about axtime. Version 3 is about 1/2 done. There is a possibility he'd make the current version open source which would allow clubs to tweak things to their liking. LIVE CLOUD RESULTS will continue to work for many years as this service is set to auto-renew each year. IF we see the oddities with live results like last fall, I'll let Chris know and he'll restart the cloud services. He's hoping to give us all an update in the coming months about his plans for the software in 2018.
Personally, I'm happy with current version of the software (we had zero glitches in 2017) and I feel good about the 2018 season knowing the cloud results will continue to work :-)

@JasonPowell - That is excellent news! We also had very few problems last year, except for the OLR issues that were noted and resolved. I still have a list of suggestion open in the v3 thread, but like you, I'm happy to hear that at least the status quo will continue for the foreseeable future.

Thanks for getting a hold of Chris, and thanks for reporting back to us.