At our first event, live results went fine. At our second event, we didn't sync because my data link wouldn't connect to the ISP (obviously not an RM Live issue).

But yesterday, we didn't have any serious connection problems - once or twice the connection dropped, but it was promptly and easily restarted. Our problem was that whole bits of the event wouldn't update, even while others would.

We had several drivers who simply never appeared in the RM Live results. Others had class changes that never updated throughout the day. Everything was correct in the local results. Most drivers' info on RM Live would update regularly as runs progressed, but certain parts of the event were in some kind of blackout area.

Any thoughts? Thanks.

Hi Duke, when making changes to drivers - make sure to enable the 'Make this retroactive' slider. Also, when editing times or making changes using the pop-up window in the Timekeeper screen, be sure to hit the Save Driver's Time at the bottom of the pop-up window to make the changes effective. Finally, if both these steps have been followed, hitting the Sync with RM Live button on the main Event page usually fixes any issues with LR being off from local results.

NOTE: if a drive doesn't complete a clean run (ie: all runs DNF's), they won't have an entry in the LR results.

Marc: Thanks for the prompt reply. We're pretty much in the default habit of checking "Apply To Existing Runs" whenever making edits, because there doesn't seem to be any down side to checking it except in very specific circumstances. We did have at least 1 driver who fell into the "always off course" category, but we had others who were definitely not who didn't seem to appear.

I will have to make sure to manually force a re-sync once in a while, and see if that helps. Thanks again for your input.

Yes, anytime you notice a diff between RM Live and axtime just hit resync. I usually do it between each run group just to be sure :-)

For us if we have a change in number or class, we noticed that if we "recalculate event" makes the live timing work 100% of the time, whereas if we don't recalculate is hit of miss.
Also with noting is that once we registered a new entry very late into the event, and Car Queue wouldn't catch that car. Refresh that window and voila! problem solved.

New issue here:

On 20 August we had an event. Live results worked... OK, but not great. I was careful to make sure it was enabled, careful to recalculate the event, careful to force it to sync before the event started. But even though our USB mobile broadband dongle continued to report that it was up and connected - I could even watch small amounts of traffic up and down - RM Live results would stop updating every 20-30 minutes.

Forcing a resync via the resync button resulted in the "Successfully submitted" dialog box, but the live results wouldn't actually update until I unplugged and replugged the dongle, and reconnected it.

No port conflicts with the dongle and the timing gear, either - everything is assigned individual ports. Any thoughts? Thanks.

Try hotspotting off a phone at the next event, narrow down if it's the dongle or the software.

I had an event on Saturday - and again we had continual problems with live results failing to update. We did not have an opportunity to hotspot from a phone, but the dongle self-reported that the connection was solid all day, and during numerous spot tests we were able to browse the web in a separate tab via the mobile broadband,

The disconcerting part is that forcing the sync always returns a "successfully submitted" message, but that may or may not update the results. And if it does update the results, it may or may not continue auto-synching. Often it does auto-sync - for a while, anyway - but sometimes the only way to reestablish RMlive results automatic updating is to force the dongle to disconnect and reconnect, even though the current connection is good and you can watch data flowing both ways continuously.

If somebody keeps an eye on the RMlive site and dicks around with the synching whenever it fails, we can keep the live results going off and on throughout the day. But it sure would be better if this was a set-and-forget thing.

I saw an error banner indicating X number of errors in a row. Sometimes this would then report "all fixed now." and go back to auto updating. Is there a place these errors are logged so I can get better data on what's going on? Thanks.

We had two events yesterday and for some reason, they are not showing up on the live.axti.me website.

They showed up yesterday. We did the first event in the morning, then changed the date back to the 17th and made a new event for the 19th.

Any ideas? Of course, I left the T&S laptop at home so I can't check anything on it. :(

DaveW

Duh. Posting the results to RMLive fixed it.

DaveW

Haha, noob mistake =P